https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Defect-because-item-didn-t-arrive-on-time-but-item-couldn-t/qaq-p/5296056 <P>I am getting so upset.</P><P>I sell many of my education items to schools.</P><P>If I post on Friday - although I offer next day delivery - because a school is closed at the weekend the item arrives a day late .... so I get a defect.</P><P>I have tried to explain this to Ebay and they just send me back the same message ....</P><P>to ensure our buyers have a great experience ?????</P><P>My school buyer did have a great experience as their item was there by the next working day?</P><P>Also incensed that you can't even try again with this question.</P><P>Is there anybody at Ebay who has any sense about things like this?</P><P>Thank you for your support in this community!</P> Mon, 27 Mar 2017 16:03:22 GMT outstandingoutcomes 2017-03-27T16:03:22Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Defect-because-item-didn-t-arrive-on-time-but-item-couldn-t/qaq-p/5296056 <P>I am getting so upset.</P><P>I sell many of my education items to schools.</P><P>If I post on Friday - although I offer next day delivery - because a school is closed at the weekend the item arrives a day late .... so I get a defect.</P><P>I have tried to explain this to Ebay and they just send me back the same message ....</P><P>to ensure our buyers have a great experience ?????</P><P>My school buyer did have a great experience as their item was there by the next working day?</P><P>Also incensed that you can't even try again with this question.</P><P>Is there anybody at Ebay who has any sense about things like this?</P><P>Thank you for your support in this community!</P> Mon, 27 Mar 2017 16:03:22 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Defect-because-item-didn-t-arrive-on-time-but-item-couldn-t/qaq-p/5296056 outstandingoutcomes 2017-03-27T16:03:22Z