Item arrived broken

taffysmum — Wed, 22 Mar 2017 22:10:03 GMT

Can anyone tell me how to proceed with this.

I bought a china teapot set and when the parcel arrived the set had smashed completely. I messaged the seller twice (the second message had photos of the set attached). No response so I opened a case with ebay and immediately they got in touch. Ebay have given the seller until next week to resolve. I am happy to return the damaged set to the seller but now there is silence again.

Do I need to wait until the end of next week to have ebay look into it and resolve it.

Re: Item arrived broken

**peaseblossom** — Wed, 22 Mar 2017 22:13:27 GMT

Yes, the option to escalate a case only appears 8 days after you started it. Once that's done if the seller is in the UK ebay will require them to issue a return postage label for you to use. And after it's been returned ebay will enforce the refund.

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Item arrived broken

Re: Item arrived broken