https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund-an-order/qaq-p/5281864 <P>Hi, I sold an item a few days ago when I was putting it together to be sent I noticed a component was missing. &nbsp;As such I need to cancel the order and refund the buyer, I have messaged him to that effect.</P><P>&nbsp;</P><P>how do I do this? As when I tried to cancel the order it keeps going back with a message saying you cannot cancel because the buyer has said he hasn't received the item?</P> Sat, 18 Mar 2017 09:44:33 GMT smigger80 2017-03-18T09:44:33Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund-an-order/qaq-p/5281864 <P>Hi, I sold an item a few days ago when I was putting it together to be sent I noticed a component was missing. &nbsp;As such I need to cancel the order and refund the buyer, I have messaged him to that effect.</P><P>&nbsp;</P><P>how do I do this? As when I tried to cancel the order it keeps going back with a message saying you cannot cancel because the buyer has said he hasn't received the item?</P> Sat, 18 Mar 2017 09:44:33 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund-an-order/qaq-p/5281864 smigger80 2017-03-18T09:44:33Z