https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Zgemma-box/qaq-p/5249895 <P>I bought a box which has stopped working,the seller refuses to replace or refund me,how can I get a refund.?</P> Sun, 26 Feb 2017 07:25:13 GMT oreid123 2017-02-26T07:25:13Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Zgemma-box/qaq-p/5249895 <P>I bought a box which has stopped working,the seller refuses to replace or refund me,how can I get a refund.?</P> Sun, 26 Feb 2017 07:25:13 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Zgemma-box/qaq-p/5249895 oreid123 2017-02-26T07:25:13Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Zgemma-box/qaa-p/5249899#M427048 <P>Hello,</P> <P>&nbsp;</P> <P>That depends when it stopped working. &nbsp;If it was weeks or months down the line and you bought from a Private seller, &nbsp;there is nothing you can do.</P> <P>&nbsp;</P> <P>If it did not work when you received it, &nbsp;then you can open a case for item not as described in the Resolution Centre at the foot of this page, &nbsp;escalate exactly 8 days later and you will be refunded. &nbsp;</P> Sun, 26 Feb 2017 07:28:33 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Zgemma-box/qaa-p/5249899#M427048 tressygirl 2017-02-26T07:28:33Z