https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-to-remove-defects-on-my-account/qaq-p/5190909 <P>Hi guys,</P><P>&nbsp;</P><P>I have just checked my seller dashboard and I have 4 defects on my account where buyers have said items have arrived late.&nbsp; Ebay have classed them as 'Items that weren't posted on time', yet I always post my items on time so this rating seems very wrong and unfair!&nbsp; My dashboard should be for the service I have provided surely, not how Royal Mail performs!&nbsp;</P><P>&nbsp;</P><P>Is there anything I can do to remove these defects?</P><P>&nbsp;</P><P>Many thanks.</P><P>&nbsp;</P><P>Heidi</P> Mon, 16 Jan 2017 20:56:33 GMT 6867heidi 2017-01-16T20:56:33Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-to-remove-defects-on-my-account/qaq-p/5190909 <P>Hi guys,</P><P>&nbsp;</P><P>I have just checked my seller dashboard and I have 4 defects on my account where buyers have said items have arrived late.&nbsp; Ebay have classed them as 'Items that weren't posted on time', yet I always post my items on time so this rating seems very wrong and unfair!&nbsp; My dashboard should be for the service I have provided surely, not how Royal Mail performs!&nbsp;</P><P>&nbsp;</P><P>Is there anything I can do to remove these defects?</P><P>&nbsp;</P><P>Many thanks.</P><P>&nbsp;</P><P>Heidi</P> Mon, 16 Jan 2017 20:56:33 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/How-to-remove-defects-on-my-account/qaq-p/5190909 6867heidi 2017-01-16T20:56:33Z