https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns-and-Refunds/qaq-p/5189438 <P>Hi All,</P><P>I am a relatively inexperienced Ebayer and only sell a few items from time to time and have never had any problems. However, I recently sold a watch on Ebay, with serial numbers, good photos etc. It was won, and the buyer didn't pay within the suggested 4 days. I didn't mind this so much as it was over Christmas, I messaged the buyer to ask when they would be paying so I can arrange a dispatch and they ignored my messages. So I opened a case with Ebay resolution centre. The Buyer then paid, but made a big statement about it possibly being fake and if it was he wants a refund right away. The day it is received he asks for a refund as it wasnt as described. Apparently the dial and strap are too small (in his opinion).I am OK to issue a refund. but do I pay the postage again? Thanks for reading!!!</P> Sun, 15 Jan 2017 20:11:43 GMT samjam1710 2017-01-15T20:11:43Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns-and-Refunds/qaq-p/5189438 <P>Hi All,</P><P>I am a relatively inexperienced Ebayer and only sell a few items from time to time and have never had any problems. However, I recently sold a watch on Ebay, with serial numbers, good photos etc. It was won, and the buyer didn't pay within the suggested 4 days. I didn't mind this so much as it was over Christmas, I messaged the buyer to ask when they would be paying so I can arrange a dispatch and they ignored my messages. So I opened a case with Ebay resolution centre. The Buyer then paid, but made a big statement about it possibly being fake and if it was he wants a refund right away. The day it is received he asks for a refund as it wasnt as described. Apparently the dial and strap are too small (in his opinion).I am OK to issue a refund. but do I pay the postage again? Thanks for reading!!!</P> Sun, 15 Jan 2017 20:11:43 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns-and-Refunds/qaq-p/5189438 samjam1710 2017-01-15T20:11:43Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns-and-Refunds/qaa-p/5189452#M394420 Unfortunately if you don't the supply a return label, then buyer escalates to Ebay who will at your expense, AND you get a Defect.<P><BR /> One of the flaws in the system which allows dodgy payers to avoid an Unpaid strike by paying knowing full well that they are going to find a problem.</P><P><BR /> You can use the report buyer in the Feedback link, won't get you anywhere, but may make you feel better.</P> Sun, 15 Jan 2017 20:18:22 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns-and-Refunds/qaa-p/5189452#M394420 john1297576 2017-01-15T20:18:22Z