https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/International-mail/qaq-p/5185672 <P>On my listing I include a disclaimer stating that an international buyer can pay economy mailing or tracked and signed mailing. &nbsp;Tracked and signed is £3 to £4 pounds more than economy. &nbsp;I add that if the buyer selects economy then I cannot be held responsible if the item goes missing. &nbsp;I always obtain a proof of posting as well.<BR />So a buyer has now "claimed" an item didn't arrive and wanted a refund. &nbsp;I explained the entire situation, but as a kind gesture I refunded the cost of the goods and not the mailing charge. &nbsp;I also sent them a picture of the proof of posting. &nbsp;They opened a case and Ebay have decided to give them a full refund despite my disclaimer and proof of posting and that the buyer had a choice of how the item was sent. &nbsp;Ebay state that "I could not prove I'd mailed the item," &nbsp;So whats a proof of posting then? &nbsp;Also I'd like to know how Ebay knows that this buyer hasn't received the item and is just lying. &nbsp;The buyer claimed to me "that this has never happened before" yet a look at their feedback shows a different story.<BR />What rights do Ebay have to steal my money and now what do I do to get that money back?</P> Thu, 12 Jan 2017 19:48:43 GMT mart_the_tart 2017-01-12T19:48:43Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/International-mail/qaq-p/5185672 <P>On my listing I include a disclaimer stating that an international buyer can pay economy mailing or tracked and signed mailing. &nbsp;Tracked and signed is £3 to £4 pounds more than economy. &nbsp;I add that if the buyer selects economy then I cannot be held responsible if the item goes missing. &nbsp;I always obtain a proof of posting as well.<BR />So a buyer has now "claimed" an item didn't arrive and wanted a refund. &nbsp;I explained the entire situation, but as a kind gesture I refunded the cost of the goods and not the mailing charge. &nbsp;I also sent them a picture of the proof of posting. &nbsp;They opened a case and Ebay have decided to give them a full refund despite my disclaimer and proof of posting and that the buyer had a choice of how the item was sent. &nbsp;Ebay state that "I could not prove I'd mailed the item," &nbsp;So whats a proof of posting then? &nbsp;Also I'd like to know how Ebay knows that this buyer hasn't received the item and is just lying. &nbsp;The buyer claimed to me "that this has never happened before" yet a look at their feedback shows a different story.<BR />What rights do Ebay have to steal my money and now what do I do to get that money back?</P> Thu, 12 Jan 2017 19:48:43 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/International-mail/qaq-p/5185672 mart_the_tart 2017-01-12T19:48:43Z