Feedback left but not by me!

branchysal — Sat, 07 Jan 2017 00:23:59 GMT

My eBay account was compromised today and the fraudsters almost got away with buying nearly 5K's worth of goods in my name. Thing is, before this happened some feedback was left for an item I have yet to receive. It wasn't left by me and I am 100% sure of that. Any suggestions?

Re: Feedback left but not by me!

*vyolla* — Sat, 07 Jan 2017 02:17:02 GMT

You need to contact eBay and let them know that your account was compromised.

Click on the Help & Contact tab, top left of this page, and type in 'I think someone has used my account'. On the next page, if you look bottom right, you'll see a Contact Us link. Click on it and an option to contact eBay by phone will appear.

Most importantly, you need to work out how your account was compromised in the first place. You should be aware of how to stay online, and each site that you use (particularly financial ones) MUST have a password that is unique to that site. Your most important account is actually your email, because once somebody has access to that, it's a gateway to every other account you own.

Most accounts are compromised via a phishing email. An innocuous looking email pretending to be from PayPal or eBay arrives, it features a link which, when clicked on, leads to a spoof log in, where your password is captured. The golden rule is never to click on any link in an email, but to straight to the site in question to see if there really is an issue there.

Question Feedback left but not by me! in Member To Member Support DO NOT DELETE

Feedback left but not by me!

Re: Feedback left but not by me!