https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Feedback-revision/qaq-p/5114072 <P>Hi,</P><P>&nbsp;</P><P>I recently got a negative feedback from a customer who has agreed to revise it.</P><P>We sent out a feedback revision request but the buyer cannot locate it and it seem's to of dissapeared our end too.</P><P>&nbsp;</P><P>The customer initially gave the negative feedback because he had trouble with the Sainsbury's click and collect service, the customer&nbsp; is a first time ebay buyer and did not realise he needed to bring the unique code to locate the parcel.</P><P>&nbsp;</P><P>Can ebay do anything since we didn't do anything wrong and the customer has agreed to revise it?</P><P>&nbsp;</P><P>kind rgds,</P><P>&nbsp;</P><P>Kester</P><P>&nbsp;</P> Mon, 21 Nov 2016 14:09:16 GMT surplusmanager 2016-11-21T14:09:16Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Feedback-revision/qaq-p/5114072 <P>Hi,</P><P>&nbsp;</P><P>I recently got a negative feedback from a customer who has agreed to revise it.</P><P>We sent out a feedback revision request but the buyer cannot locate it and it seem's to of dissapeared our end too.</P><P>&nbsp;</P><P>The customer initially gave the negative feedback because he had trouble with the Sainsbury's click and collect service, the customer&nbsp; is a first time ebay buyer and did not realise he needed to bring the unique code to locate the parcel.</P><P>&nbsp;</P><P>Can ebay do anything since we didn't do anything wrong and the customer has agreed to revise it?</P><P>&nbsp;</P><P>kind rgds,</P><P>&nbsp;</P><P>Kester</P><P>&nbsp;</P> Mon, 21 Nov 2016 14:09:16 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Feedback-revision/qaq-p/5114072 surplusmanager 2016-11-21T14:09:16Z