https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-by-buyer/qaq-p/5112681 <P>Hello</P><P>&nbsp;</P><P>Please can you advice</P><P>&nbsp;</P><P>I sold an item , but it has been returned as buyer stated in her return that she made a mistake. &nbsp;She paid to return the item but I have said to her I will be ducting my cost of postahe too as she has returned the item.</P><P>&nbsp;</P><P>She is not happy with that and I think I should be able to incur my postage cost.&nbsp;</P> Sun, 20 Nov 2016 18:08:20 GMT forclevershoppers 2016-11-20T18:08:20Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-by-buyer/qaq-p/5112681 <P>Hello</P><P>&nbsp;</P><P>Please can you advice</P><P>&nbsp;</P><P>I sold an item , but it has been returned as buyer stated in her return that she made a mistake. &nbsp;She paid to return the item but I have said to her I will be ducting my cost of postahe too as she has returned the item.</P><P>&nbsp;</P><P>She is not happy with that and I think I should be able to incur my postage cost.&nbsp;</P> Sun, 20 Nov 2016 18:08:20 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-by-buyer/qaq-p/5112681 forclevershoppers 2016-11-20T18:08:20Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-by-buyer/qaa-p/5112689#M352344 <P>You have to refund the full amount including the original postage, it is eBay policy.</P> Sun, 20 Nov 2016 18:17:21 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-by-buyer/qaa-p/5112689#M352344 martinlufc88 2016-11-20T18:17:21Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-by-buyer/qaa-p/5112711#M352360 <P>As a registered business seller you have to refund everything the buyer paid you,</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>you cannot deduct the postage costs from the refund.</P> Sun, 20 Nov 2016 18:29:34 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-by-buyer/qaa-p/5112711#M352360 pixiesen2012 2016-11-20T18:29:34Z