https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Partial-refunds/qaq-p/5099843 <P>A buyer recently purchased an item from me after asking for exact measurements. &nbsp;I posted the item after she won the auction but she then contacted me to say it didn't fit her. &nbsp; Even though I do not accept returns, I agreed to refund her the cost of the item less postage if she sent it back at her own expense. &nbsp;I have received it back this mroning but cannot work out how to refund only the cost of the item (£8.00). &nbsp;I do not expect to be responsible for the cost of the original postage of the item to her. &nbsp;She did not start a return. &nbsp;What do I do next? &nbsp;I know how to do a refund on PayPal but don't want to refund her the total amount or incur selling fees.&nbsp;</P> Sat, 12 Nov 2016 11:16:21 GMT dottysue 2016-11-12T11:16:21Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Partial-refunds/qaq-p/5099843 <P>A buyer recently purchased an item from me after asking for exact measurements. &nbsp;I posted the item after she won the auction but she then contacted me to say it didn't fit her. &nbsp; Even though I do not accept returns, I agreed to refund her the cost of the item less postage if she sent it back at her own expense. &nbsp;I have received it back this mroning but cannot work out how to refund only the cost of the item (£8.00). &nbsp;I do not expect to be responsible for the cost of the original postage of the item to her. &nbsp;She did not start a return. &nbsp;What do I do next? &nbsp;I know how to do a refund on PayPal but don't want to refund her the total amount or incur selling fees.&nbsp;</P> Sat, 12 Nov 2016 11:16:21 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Partial-refunds/qaq-p/5099843 dottysue 2016-11-12T11:16:21Z