https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refunds/qaq-p/4410833 <P>i recently sold an item, which had a fault, it was not in the description of the item, and returns not accepted, the buyer telephoned me after receiving it and was about to very rudely demanded a refund,&nbsp; which i usually do without quibble on my sales, he returned the item and i refunded the monies paid plus postage,he left negative feedback which was altered to positive feedback, was this refund appliable by the buyer</P><P>&nbsp;</P><P>&nbsp;</P><P>regards</P><P>nineelmslane</P> Sat, 19 Sep 2015 10:10:29 GMT nineelmslane 2015-09-19T10:10:29Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refunds/qaq-p/4410833 <P>i recently sold an item, which had a fault, it was not in the description of the item, and returns not accepted, the buyer telephoned me after receiving it and was about to very rudely demanded a refund,&nbsp; which i usually do without quibble on my sales, he returned the item and i refunded the monies paid plus postage,he left negative feedback which was altered to positive feedback, was this refund appliable by the buyer</P><P>&nbsp;</P><P>&nbsp;</P><P>regards</P><P>nineelmslane</P> Sat, 19 Sep 2015 10:10:29 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refunds/qaq-p/4410833 nineelmslane 2015-09-19T10:10:29Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refunds/qaa-p/4410838#M33701 <P>No returns is for change of mind not damaged/mis described items. If an item is damaged you have to accept a return and refund in full, including return postage.</P> <P>In your case though, being a business although not registered, you can't have no returns, you have to allow returns for change of mind, up to a full year, by law, as you haven't bothered to do things properly.</P> Sat, 19 Sep 2015 10:21:52 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/refunds/qaa-p/4410838#M33701 siennagoldmgf 2015-09-19T10:21:52Z