https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Malicious-feedback/qaq-p/5008237 <P>Looking for advice on what to do next. Ebay unhelpul and dont have tech to send signed legal document</P><P>I posted item with two others, marked dispatched on all items&nbsp;and received +ve feedback on one item immediately</P><P>2 weeks later got a message that 1&nbsp;item not received, is it usual to wait so long?</P><P>I replied, apologised to hear explained I had posted, they agreed to check with post office in the town next day and get back to me.</P><P>I heard nothing else for days so I assumed all was resolved.</P><P>Days later I received neutral feedback but a malicious unfair comment.</P><P>I messaged again apologising and explained that I had heard nothing from them so had not being given an oppourtunity to offer refund.</P><P>I got no reply for sometime but now they&nbsp;have asked for a refund but the negative feedback comment remains despite a resolution being offered.</P><P>I realise I should kept PO receipt but 2 wks later?</P><P>I should have followed up message following day, as a seller should you just refund automatically?</P><P>I have blocked buyer but should I ask her to remove comment or is it best just to suck it up and not engage?</P><P>Should I leave neutral feedback (never left any neg or neutral before) the item was only £2.00 really petty but annoying&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Any advise please</P> Thu, 15 Sep 2016 10:53:58 GMT balscadden7 2016-09-15T10:53:58Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Malicious-feedback/qaq-p/5008237 <P>Looking for advice on what to do next. Ebay unhelpul and dont have tech to send signed legal document</P><P>I posted item with two others, marked dispatched on all items&nbsp;and received +ve feedback on one item immediately</P><P>2 weeks later got a message that 1&nbsp;item not received, is it usual to wait so long?</P><P>I replied, apologised to hear explained I had posted, they agreed to check with post office in the town next day and get back to me.</P><P>I heard nothing else for days so I assumed all was resolved.</P><P>Days later I received neutral feedback but a malicious unfair comment.</P><P>I messaged again apologising and explained that I had heard nothing from them so had not being given an oppourtunity to offer refund.</P><P>I got no reply for sometime but now they&nbsp;have asked for a refund but the negative feedback comment remains despite a resolution being offered.</P><P>I realise I should kept PO receipt but 2 wks later?</P><P>I should have followed up message following day, as a seller should you just refund automatically?</P><P>I have blocked buyer but should I ask her to remove comment or is it best just to suck it up and not engage?</P><P>Should I leave neutral feedback (never left any neg or neutral before) the item was only £2.00 really petty but annoying&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Any advise please</P> Thu, 15 Sep 2016 10:53:58 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Malicious-feedback/qaq-p/5008237 balscadden7 2016-09-15T10:53:58Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Malicious-feedback/qaa-p/5008254#M291465 <P>Hello,</P> <P>&nbsp;</P> <P>Well there is so much to answer here, will be scrolling back to your post and horpefully will not miss anything!</P> <P>&nbsp;</P> <P>Firstly you can send a multitude of packages, and they may all reach their destination bar one.&nbsp; That is not unusual.&nbsp; Also not unusual for someone not to inform you after a week,&nbsp; they may have been away, or even forgot they bought something, you mention yourself it was an item for only £2,&nbsp;I can see that could quite easily be forgotten about, &nbsp;then on checking realised it was well past its estimated date for delivery so informed you.&nbsp; After checking their sorting office, it's 50/50 who should rightly inform which party that the item is still missing.&nbsp; Personally as a seller, I would have messaged to enquire.</P> <P>&nbsp;</P> <P>You must refund this buyer.&nbsp; They paid you money which you have received ,and they&nbsp;have received nothing for it.&nbsp; They are due a full refund.&nbsp; If you think keeping a POP for 2 weeks is too long,&nbsp; it is advisable to keep these for over a year!&nbsp; Chargebacks can be done, and Paypal allows 180 for a refund on an item.&nbsp;</P> <P>&nbsp;</P> <P>There are many reasons for blocking a buyer, but I do not believe truly, this is one of them.&nbsp; You may be able to retrieve this case by apologising fully,&nbsp; for the misunderstnading you did not doubt their honesty, and that a full refund is going through now.&nbsp; Then when that happens, ask them if they would consider receving a feedback revision to complete, and that is the only way that feedback can be removed.</P> <P>&nbsp;</P> <P>Lastly, it is against eBay rules to leave any form of negative feedback for a buyer.&nbsp; You would receive a policy violation strike on your account.</P> <P>&nbsp;</P> <P>Message the buyer, apologise, refund immediately, and fingers crossed you can retrieve this situation, and have the neutral removed.</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 15 Sep 2016 11:10:34 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Malicious-feedback/qaa-p/5008254#M291465 tressygirl 2016-09-15T11:10:34Z