Question Change feedback before refund? in Member To Member Support DO NOT DELETE

Change feedback before refund?

amberpum1984 — Wed, 24 Aug 2016 09:49:13 GMT

Hi, i have had an item i bought months ago not turn up i emailed the seller and put feedback saying havent received item. Unfortunately i never noticed there was alot of other feedbacks saying the same until i did mine. The item wasn't expensive, i wouldn't lose sleep but the seller was saying they will refund after i change feedback, i said that is not right i am contacting ebay, so they finally said whats your paypal account (i thought i refund would just automatically be done why do they need to ask for my details) so i said when i get the refund you can send me the link to.change the feedback, then they reply sayimg to change feedback first again (something to do with account) this is a joke and i wanted someones advice. It's not about money it's about principle and a bad seller

Re: Change feedback before refund?

*vyolla* — Wed, 24 Aug 2016 09:51:47 GMT

Tell them that feedback extortion is against eBay policy and a reportable offence.

Then log into PayPal, find the transaction, and open an item not received dispute for it. Escalate the dispute to a claim tomorrow.

Re: Change feedback before refund?

temperate_porcine — Wed, 24 Aug 2016 09:57:07 GMT

That's a common trick employed by Chinese sellers, I can categorically assure you that changing feedback (even if it were possible) would not result in a refund.

You are covered up to 180 days from purchase, log in to your PayPal account, go to 'resolve a problem in the resolution center' on the left side of the page, open a case there and escalate immediately.