https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Poor-quality-item-and-not-recieved-refund/qaq-p/4917429 <P>I purchased an item and upon receiving it I discovered the quality of the item was not what i was expecting/not accptable as far as I am concerned. The seller in their listing had asked a buyer to contact them prior to leaving anything other than positiive feedback so I contacted them and described the issue I had the the item I'd purchased. They responded saying "fair enough" and said I would receive a refund (Paypal)&nbsp;by that eve?ing. That was over a fortnight ago. I contacted them again to say I had not received a refund and have heard nothing back since. What is my next move? The item is not that expensive (£17 odds) but quite a bit of that cost will be postage.I don't see why I should have to pay postage to return the item which is substandard.</P> Tue, 12 Jul 2016 14:23:32 GMT 290453silu 2016-07-12T14:23:32Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Poor-quality-item-and-not-recieved-refund/qaq-p/4917429 <P>I purchased an item and upon receiving it I discovered the quality of the item was not what i was expecting/not accptable as far as I am concerned. The seller in their listing had asked a buyer to contact them prior to leaving anything other than positiive feedback so I contacted them and described the issue I had the the item I'd purchased. They responded saying "fair enough" and said I would receive a refund (Paypal)&nbsp;by that eve?ing. That was over a fortnight ago. I contacted them again to say I had not received a refund and have heard nothing back since. What is my next move? The item is not that expensive (£17 odds) but quite a bit of that cost will be postage.I don't see why I should have to pay postage to return the item which is substandard.</P> Tue, 12 Jul 2016 14:23:32 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Poor-quality-item-and-not-recieved-refund/qaq-p/4917429 290453silu 2016-07-12T14:23:32Z