https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/return-because-she-misread/qaq-p/4911614 <P>hi.....i sold a pottery figure and the buyer wants to return it saying the pits in the&nbsp;pottery&nbsp;i clearly pointed out and photographed.. she says one is a hole /chip.&nbsp; i know it isn't,&nbsp; as i donate all funds to a local jospice i am sadly now out of pocket if i have to refund AND&nbsp; pay for return.&nbsp;&nbsp;&nbsp; i honestly believe she has read the description as Ladrau and not&nbsp; Ladrau like figurine.&nbsp;&nbsp;&nbsp;&nbsp; I have asked for a photo of the damage and of course if it is damaged i will refund but if it is the&nbsp; pits i have photographed and described do i really have to accept the return .&nbsp;&nbsp; I notice the correspondence says ' if you refuse return etc'&nbsp;&nbsp; but i dont see the option of refusing the return if it is proven that i have described it correctly.&nbsp;&nbsp; it annoys me so much that im doing my best to collect for my chosen charity yet&nbsp; there are those out there who use ebay as a catalogue try before you buy and pay nothing way.&nbsp;&nbsp; ive donated this month so I now pay for return and refund out of my own pocket.&nbsp; not much i know but Im a pensioner and can well do without this malarky.&nbsp;&nbsp; thankyou in advance for advice.&nbsp;</P> Fri, 08 Jul 2016 12:29:32 GMT superblue1126 2016-07-08T12:29:32Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/return-because-she-misread/qaq-p/4911614 <P>hi.....i sold a pottery figure and the buyer wants to return it saying the pits in the&nbsp;pottery&nbsp;i clearly pointed out and photographed.. she says one is a hole /chip.&nbsp; i know it isn't,&nbsp; as i donate all funds to a local jospice i am sadly now out of pocket if i have to refund AND&nbsp; pay for return.&nbsp;&nbsp;&nbsp; i honestly believe she has read the description as Ladrau and not&nbsp; Ladrau like figurine.&nbsp;&nbsp;&nbsp;&nbsp; I have asked for a photo of the damage and of course if it is damaged i will refund but if it is the&nbsp; pits i have photographed and described do i really have to accept the return .&nbsp;&nbsp; I notice the correspondence says ' if you refuse return etc'&nbsp;&nbsp; but i dont see the option of refusing the return if it is proven that i have described it correctly.&nbsp;&nbsp; it annoys me so much that im doing my best to collect for my chosen charity yet&nbsp; there are those out there who use ebay as a catalogue try before you buy and pay nothing way.&nbsp;&nbsp; ive donated this month so I now pay for return and refund out of my own pocket.&nbsp; not much i know but Im a pensioner and can well do without this malarky.&nbsp;&nbsp; thankyou in advance for advice.&nbsp;</P> Fri, 08 Jul 2016 12:29:32 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/return-because-she-misread/qaq-p/4911614 superblue1126 2016-07-08T12:29:32Z