https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-returned-item-and-damaged-it/qaq-p/7035274 <P>I sold a mobile phone working fine as it was brand new and I tested the WiFi before I sent it. The buyer has changed the software on the phone and now returned it back to me by opening a case saying item is faulty. I know the software has been changed because there is a funky background and the keyboard is different to that of Samsung's original software. Any advice please how I don't let this buyer get away from this mischievous act.&nbsp;</P> Wed, 28 Jul 2021 09:19:24 GMT Anonymous 2021-07-28T09:19:24Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-returned-item-and-damaged-it/qaq-p/7035274 <P>I sold a mobile phone working fine as it was brand new and I tested the WiFi before I sent it. The buyer has changed the software on the phone and now returned it back to me by opening a case saying item is faulty. I know the software has been changed because there is a funky background and the keyboard is different to that of Samsung's original software. Any advice please how I don't let this buyer get away from this mischievous act.&nbsp;</P> Wed, 28 Jul 2021 09:19:24 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-returned-item-and-damaged-it/qaq-p/7035274 Anonymous 2021-07-28T09:19:24Z