re opening a return request

antgitt_42 — Tue, 27 Jul 2021 16:04:02 GMT

I recently bought an engine. The engine came 4 weeks later. parts missing things taken off it. I started a return case but then cance3lled the return so the mechanic could look at it first. Turns out the engine is knackard but I can't find out how to re open the returns case? The seller also says I have to pay the postage is this right? Thanks.

Re: re opening a return request

thedemon2014 — Tue, 27 Jul 2021 16:45:09 GMT

You only get one chance to open a case on eBay.

You cannot re-open a closed case.

Now that the case on eBay has closed you should still be able to open a similar case on PayPal if you paid through them.

https://www.paypal.com/uk/smarthelp/home

On PayPal, to return an item you pay the return postage.

You must use tracked postage to prove that you have sent the item back.

Add the tracking to the case if it is not added automatically.

Escalate the case to PayPal as soon as you can and before day 20 of opening the case for a full refund.

Question re opening a return request in Member To Member Support DO NOT DELETE

re opening a return request

Re: re opening a return request