Question Fake item received in Member To Member Support DO NOT DELETE

Fake item received

danpep3 — Tue, 27 Jul 2021 15:14:41 GMT

Hi I have received a fake item and have contacted the seller but they hav'nt responded. Can anyone advise how I raise the issue now with ebay to resolve?

Thank you

Re: Fake item received

arkwebus — Tue, 27 Jul 2021 15:20:14 GMT

It is pointless contacting the seller. Go to the resolution centre [link below] and open a "not as described case". This notifies the seller and eBay. The seller will send you a label to return and when you do so will refund in full. If he does not send the label [through the case] then escalate the case to eBay. It's all basically automated. Do not get into any arguments with seller. Just ignore him and use the case

@danpep3

Re: Fake item received

danpep3 — Tue, 27 Jul 2021 15:27:24 GMT

Thats what i thought i needed to do but when i go into the resolution centre and help for buyers it does'nt give me an option to open a case for "not as described"