https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-parts/qaq-p/7034155 <P>Hi</P><P>I had a packag arrie with half the contents are missing. The seller stated they would send a replacement but then ebay closed the file saying no refund would be given. The agreement I had with the seller was a replacement do to half the content missing. The item is useless without the parts missing, what can I do now? UK</P> Tue, 27 Jul 2021 08:47:40 GMT quietcarlos 2021-07-27T08:47:40Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-parts/qaq-p/7034155 <P>Hi</P><P>I had a packag arrie with half the contents are missing. The seller stated they would send a replacement but then ebay closed the file saying no refund would be given. The agreement I had with the seller was a replacement do to half the content missing. The item is useless without the parts missing, what can I do now? UK</P> Tue, 27 Jul 2021 08:47:40 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-parts/qaq-p/7034155 quietcarlos 2021-07-27T08:47:40Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-parts/qaa-p/7034158#M1295253 <P>When a case is opened,&nbsp; it gives the seller 3 days to accept it,&nbsp; and fully refund you,&nbsp; if they want their item sending back first,&nbsp; they pay for a fully tracked returnd postage,&nbsp; and have 48 hours to refund you once the item is seen to have ben posted.</P> <P>&nbsp;</P> <P>Replacement,&nbsp; is&nbsp; not a good option to agree to.&nbsp; If they are promised ,&nbsp; but&nbsp; do not arrive within the time the case is opened,&nbsp; you would need to escalate,&nbsp; and it forces a full refund.</P> <P>&nbsp;</P> <P>If this case closed because there was no escalation you cannot open another with eBay for this item,&nbsp; you can try and open one with Paypal.</P> Tue, 27 Jul 2021 08:50:54 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-parts/qaa-p/7034158#M1295253 tressygirl 2021-07-27T08:50:54Z