https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Item-damaged-in-delivery/qaq-p/7031631 <P>Hi a buyer has just sent me pictures of the item they won at auction saying it broken what happened now as this was sold on a non return&nbsp;</P> Sat, 24 Jul 2021 13:21:06 GMT bevemey-0 2021-07-24T13:21:06Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Item-damaged-in-delivery/qaq-p/7031631 <P>Hi a buyer has just sent me pictures of the item they won at auction saying it broken what happened now as this was sold on a non return&nbsp;</P> Sat, 24 Jul 2021 13:21:06 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Item-damaged-in-delivery/qaq-p/7031631 bevemey-0 2021-07-24T13:21:06Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Item-damaged-in-delivery/qaa-p/7031640#M1294065 <P>Your buyer received a broken item so the ' No Return ' on your listing is invalid.&nbsp; They need to be fully refunded.</P> <P>&nbsp;</P> <P>Ask your buyer to open a case for item not as described in the Resolution centre.&nbsp; If you want the item back first,&nbsp; you have to pay for a fully tracked return postage.</P> <P>&nbsp;</P> <P>Fully refund through those case details and within 3 days,&nbsp; or within 48 hours after eBay inform you the item was posted back.</P> <P>&nbsp;</P> <P>Your seller fee is refunded,&nbsp; and your seller performance no affected.</P> <P>&nbsp;</P> <P>You can then try and claim compensation&nbsp; for yourself, for the damage caused from the courier used.&nbsp; Your buyer needs to be refunded first here.</P> Sat, 24 Jul 2021 13:32:14 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Item-damaged-in-delivery/qaa-p/7031640#M1294065 tressygirl 2021-07-24T13:32:14Z