Question Returned item because late arrival in Member To Member Support DO NOT DELETE

Returned item because late arrival

bumbleharry — Fri, 23 Jul 2021 21:03:50 GMT

I returned the item via the courier and did not accept it because it did not arrive during the time period specify and the seller did not contact me to advise me ofthat.

I advised the seller before it arrived that would be doing so .

I realise I should have contacted ebay before I did that.

The result is that the seller has their goods and my money and refuses to refund.

Any advice?

Thanks

Re: Returned item because late arrival

redwick1 — Fri, 23 Jul 2021 21:07:49 GMT

As you realise that is not the way to deal with problems

There is no return or dispute for late items

You can try and open a not recieved dispute but if the item tracking says Delivered then you would lose.

Re: Returned item because late arrival

bumbleharry — Fri, 23 Jul 2021 21:11:57 GMT

Too late.

Re: Returned item because late arrival

bumbleharry — Fri, 23 Jul 2021 21:13:41 GMT

I posted the problem and am looking for help not a statement

Re: Returned item because late arrival

redwick1 — Fri, 23 Jul 2021 21:16:05 GMT

It is not a statement that is the answer. It is the only option you have.

What else do you think you can do

You can not open a return because you have nothing to return

If the tracking shows Delivered then you would lose any dispute.

Check the tracking

Re: Returned item because late arrival

bumbleharry — Fri, 23 Jul 2021 21:20:35 GMT

The item was not accepted from the courier and the courier returned the item.
I was asking the community for help,as a what to do now question , not a what you should have done reply.

Re: Returned item because late arrival

redwick1 — Fri, 23 Jul 2021 21:22:08 GMT

I have already said. You open a not receieved dispute in the resolution centre at the bottom of the page and if the tracking does not say Delivered you will win, If it says Delivered then you would lose. That is all you can do

Re: Returned item because late arrival

red_magpie — Fri, 23 Jul 2021 22:01:04 GMT

By refusing the delivery you automatically made the purchase ineligible for eBay's money back guarantee, see:

The buyer refused delivery of the item

Covered:

The item arrived with postage cost still owing because the seller didn't apply enough postage

Not covered:

The buyer refused delivery for any other reason

The irony is that eBay recently extended its money back guarantee, enabling items that arrive after the latest estimated delivery date to be treated as not as described, and returned at the seller's expense for a full refund:

The item arrived after the latest estimated delivery date

Covered

The return is treated as if the item didn't match the listing.

Re: Returned item because late arrival

double_o_heaven — Fri, 23 Jul 2021 22:11:44 GMT

red-magpie beat me to it - your money back guarantee has been completely voided by your actions.

You may want to try nicely asking your seller (assuming the item is now back in their possession as you say) if they wouldn't mind sending a refund minus all their associated costs (postage, selling fees etc). And adding how sorry you are for the inconvenience you have caused them.

But if your tact level is on a par with what you have demonstrated here, I wouldn't be holding my breathe.

Just out of interest - just how time critical was the arrival of the item? Are you aware how much things have slowed down recently due to people having to self isolate (again) ?

Re: Returned item because late arrival

bumbleharry — Fri, 23 Jul 2021 22:31:35 GMT

Thanks for your reply!