Question Buyer collected item but no collection code available in Member To Member Support DO NOT DELETE

Buyer collected item but no collection code available

ebtigpop — Fri, 23 Jul 2021 06:57:43 GMT

Re: Buyer collected item but no collection code available

tressygirl — Fri, 23 Jul 2021 07:01:09 GMT

It is not mandatory to use that code. Indeed, many sellers do not use the app to run their seller accounts, and that is needed here for that code.

So, either go right of the item sold to More Actions, and there select Mark as Paid, and Mark as Dispatched.

Or, if you are on the Seller Hub page, go to Orders>> Awaiting Postage >> Print Postage Label, click on the item, and you will see those instructions top left of the page.

You may need a desktop browser, not a mobile browser, or an app to manage this.

Re: Buyer collected item but no collection code available

ebtigpop — Fri, 23 Jul 2021 16:39:48 GMT

Great help! Problem fixed.Thanks👍🏽😊

Re: Buyer collected item but no collection code available

tressygirl — Fri, 23 Jul 2021 17:19:11 GMT

You are very welcome !