Question Returns in Member To Member Support DO NOT DELETE

Returns

220166white — Thu, 22 Jul 2021 11:24:33 GMT

Hi I returned an item for a refund on 15/07 with a tracking number but there's no communication from the seller. I can't get in touch with ebay just an automated assistant which is useless. Does anyone have a phone number or an email address?

Re: Returns

redwick1 — Thu, 22 Jul 2021 11:28:53 GMT

All problems are done through the resolution centre at the bottom of the page

It is all automated so did you do that.?.

To contact ebay then top right of the page under Seller help or help and contact

Scroll down for contact details

It will be call me back or chat with us

Re: Returns

arkwebus — Thu, 22 Jul 2021 11:34:14 GMT

Did you actually open a case with the resolution centre - link below?

If so did the seller send you a label to return.

Please remember that private sellers can refuse "returns" but not "not as described".

If you did aall that then there should now be the option on the case to escalate. If so then do so.

If - however - you are trying some do-it-yourself method of just sending it back it will be between you and the seller I'm afraid

Everything must be done through the resolution centre

@220166white