Question below standard goods but no help from ebay in Member To Member Support DO NOT DELETE

below standard goods but no help from ebay

chapman350 — Wed, 21 Jul 2021 05:26:01 GMT

i recently bought an item which broke the first time i used it 4 weeks after i received it, i contacted the seller straight away and recieved no reply so 2 weeks later i messaged them again, they then answered asking me to send photos which i did. 2 days later a message asking when it happened which i had already told them ! the next day they messaged me offering me a replacement to which i said no thank you i would like a refund. After this they didnt answer me again, so i requested a retun so that i could ask ebay to step in and help. the seller then declined my return and that then meant that i couldnt ask ebay to step in and help. On top of that the transaction now appears to be invalid so i cant even leave them feedback !! does anyone know of anything else i can do please ?

Re: below standard goods but no help from ebay

tressygirl — Wed, 21 Jul 2021 05:33:00 GMT

Youn let the seller fob you off here with asking for photos and asking you to accept a replacement, all these messages and requests are totally unnecessary but took you well over eBay's 30 day timeline to claim for a full refund under their 30 day MBG, Money Back Guarantee policy.

A case opened within this timeline for item not as described, would have guaranteed you a full refund.

Re: below standard goods but no help from ebay

chapman350 — Wed, 21 Jul 2021 05:39:33 GMT

Thanks for your answer thats a lesson learnt not to listen to ebays suggestions about contacting the seller !! do you have any idea how they have managed to remove it from my purchases so that i cant leave feedback ? surely if ive been refused a refund and i still have the item then i should be able to leave feedback.

Re: below standard goods but no help from ebay

tressygirl — Wed, 21 Jul 2021 05:43:49 GMT

eBay suggestion is correct to contact the seller first as some cases can be
resolved before the opening of a case, but the case timeline is clear.
you have 30 days to claim for a full refund.

Feedback is often glitchy, try this. Click on your feedback score top
left of your page. Then near the top, click on the link Feedback forum ,
then to the right click on ... Leave feedback.

Re: below standard goods but no help from ebay

tobiasd4 — Wed, 21 Jul 2021 07:33:13 GMT

If you go to bottom of purchase history, item will show there.