Question 21 in Member To Member Support DO NOT DELETE

21

kathwri46 — Tue, 20 Jul 2021 18:24:05 GMT

EBay closed down my discussion of a compensation payment due to no activity for 21 days but my last email was 21st july

Re: 21

pixiesen2012 — Tue, 20 Jul 2021 18:28:44 GMT

it was closed because you didn't escalate it for ebay to deal with,

you only have a certain amount of time to ask ebay to step in and help

sellers like to drag things out past the cut off point by sending pointless messages

Re: 21

redwick1 — Tue, 20 Jul 2021 18:30:07 GMT

It is only the 20 of July today do you mean June.

Why an email? All problems are done through the resolution centre and you open the dispute and have to go back and escalate it too ebay. If you dont do things within the timelines then the case will close and once closed you can not open another on ebay

if you paid by paypal then try there

Re: 21

kathwri46 — Wed, 21 Jul 2021 07:45:49 GMT

Hello, thanks for reply, it wasn't a problem as such, seller delayed
sending goods by 2 weeks due to family crisis but offered compensation, we
were dealing with this through eBay so didn't think to escalate. Then ebay
closed case. More wiser now. Thank you.

Re: 21

kathwri46 — Wed, 21 Jul 2021 07:45:50 GMT

Thank you so much for this, I didn't realise there was a time limit, new to
the site, I was communicating with the seller through eBay for compensation
re late delivery of goods, I never thought to escalate this to eBay as we
were sorting it out between us. Now I am more wise to it. Thank you

Re: 21

redwick1 — Sat, 24 Jul 2021 19:43:54 GMT

On ebay you have to harden your heart and look after your own interests. You use the resolution centre and make sure you get your money back. When you open a dispute you go back and escalate it after a full 3 days. If you did not receive the item then the seller should have refunded in full.

Re: 21

kathwri46 — Sun, 25 Jul 2021 15:54:35 GMT

Hello, thank you so much, wasn't sure how eBay worked, thought I could
solve this without eBay but I have learned a valuable lesson and will not
make this mistake again. Sellers are very crafty and know every trick in
the book. Thank you for replying. Much appreciated. Kathy.