Question Delivery failed to arrive in Member To Member Support DO NOT DELETE

Delivery failed to arrive

robbrad_5585 — Tue, 20 Jul 2021 15:10:28 GMT

I have been advised that my order has been despatched by Post Office but has not been delivered.

Re: Delivery failed to arrive

tressygirl — Tue, 20 Jul 2021 16:04:00 GMT

Then, if a reasonable time passes your item's last estimated date for deliveyr, open a case for item not received in the Resolution Centre, and escalate on day 4, if not refunded beforehand.

https://resolution centre.ebay.couk

Re: Delivery failed to arrive

thedemon2014 — Tue, 20 Jul 2021 16:06:08 GMT

What is/was the expected delivery date?

Both eBay and PayPal have tools in place to help buyers in your situation.

http://resolutioncentre.eBay.co.uk/

https://www.paypal.com/uk/smarthelp/article/what-should-i-do-if-i-have-a-problem-with-my-paypal-purchase-faq1344

It is important to use those tools in that order, eBay first then PayPal, and to follow the procedures carefully.

The eBay guarantee lasts up to 30 days beyond the delivery date. eBay does not get involved in warranty issues beyond that date.

http://resolutioncentre.eBay.co.uk/

The PayPal MBG lasts for 180 days (about 6 months) but again is not a warranty.

https://www.paypal.com/uk/smarthelp/article/can-i-get-free-shipping-to-return-a-paypal-purchase-faq3544?app=searchAutoComplete.

https://www.paypal.com/uk/smarthelp/home