https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-parcel/qaq-p/7026393 <P>Hi,</P><P>I sent some records to China via LaPoste. I have a tracking number and have called LaPoste who say the parcel is in France waiting for a flight to China. I sent the parcel on 07/07/2021 and the last update was on the 12th June.&nbsp; My customer is understandably getting worried.&nbsp; Am I resposible for refunding the customer should he start a case.</P><P>Thanks</P> Mon, 19 Jul 2021 14:00:13 GMT poireau1000 2021-07-19T14:00:13Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-parcel/qaq-p/7026393 <P>Hi,</P><P>I sent some records to China via LaPoste. I have a tracking number and have called LaPoste who say the parcel is in France waiting for a flight to China. I sent the parcel on 07/07/2021 and the last update was on the 12th June.&nbsp; My customer is understandably getting worried.&nbsp; Am I resposible for refunding the customer should he start a case.</P><P>Thanks</P> Mon, 19 Jul 2021 14:00:13 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-parcel/qaq-p/7026393 poireau1000 2021-07-19T14:00:13Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-parcel/qaa-p/7026396#M1291676 <P>If they open a not received dispute then you would have to refund if you can not prove Delivered on the tracking.</P> <P>You then claim off whoever you sent it with</P> <P>&nbsp;</P> Mon, 19 Jul 2021 14:03:49 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Missing-parcel/qaa-p/7026396#M1291676 redwick1 2021-07-19T14:03:49Z