Question Collection Delays request by Buyer in Member To Member Support DO NOT DELETE

Collection Delays request by Buyer

charlietoots — Mon, 12 Jul 2021 17:46:50 GMT

My Buyer is saying they will pay but will not collect for a few weeks. Should I allow this? I am imagining that eBay will flag up that collection has not taken place. I am also a little dubious about the buyer looking at feedback. Any help would be appreciated.

Re: Collection Delays request by Buyer

red_magpie — Mon, 12 Jul 2021 18:02:02 GMT

It's quite straightforward if they don't pay: you can use eBay's new procedure to cancel unpaid items: https://community.ebay.co.uk/t5/Announcements/New-cancel-function-for-unpaid-items/ba-p/6939127

The problem for sellers is when a buyer pays, but then leaves items, sometimes for weeks or months, before collecting them. There's no easy answer when this happens. If you make a seller-initiated cancelaltion without the buyer's agreement you're liable to be penalised by eBay.

There is no support for sellers in this situation. If you can't agree a cancellation with the buyer you may have to wait at least 60 days before eBay's procedures time out, and the buyer can't leave feedback. Then you can refund the buyer through PayPal - possibly deducting your eBay fees for the sale, which it will be too late to get back.

Re: Collection Delays request by Buyer

charlietoots — Mon, 12 Jul 2021 20:08:29 GMT

Thank you so very much. That all sounds very scary. I have asked that he does not pay but that when he can collect, we will do a Buy it Now but I feel that will not happen in any case. The feedback he has received is about time wasting. Why do people do it? I try so hard to treat people as I would want to be treated and it is very stressful when people get a kick out of creating problems. The money involved is £150 too, so its not joke. Why would be want to pay that sort of value and just leave the items for months. Thank you very very much for your help.