Question Negative Feedback in Member To Member Support DO NOT DELETE

Negative Feedback

mick2005gym — Mon, 12 Jul 2021 16:45:45 GMT

Hi I Have a Featured shop on Ebay and have just experienced my first Negative Feedback. I sell low priced items so I trust customers when they say they have not been delivered. I always refund and apologise on behalf of The Royal Mail...quite often!!

My customer did not tell me it wasnt delivered, they just said it didnt come..no refund, on my feedback page. I find this very unfair as I would have refunded them had they got in touch. I have messaged them explaining that I would refund them...but nothing.

I dont really want to get into a slanging match via the feedback reply page but im so angry right now.

Surely Ebay can look at things like this and waiver feedback.

Any suggestions on what else I can do would be most welcome. Thanks Mick

Re: Negative Feedback

*guinevere* — Mon, 12 Jul 2021 17:06:41 GMT

eBay Customer Support

Contact ebay on this link and ask them to remove it on the grounds they never opened a not received case so you were not aware they hadn't received it.

Re: Negative Feedback

ruby*tuesday — Mon, 12 Jul 2021 18:59:45 GMT

Unfortunately some Buyers dive in with Negative Feedback without giving the Seller a chance. Is most unfair. If Ebay won't remove it, do leave a Follow Up Comment.