https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/can-a-seller-close-a-request/qaq-p/7016077 <P>Hi, a buyer opened a request saying they had not received their item but later that very day it was delivered and she left feedback. The tracking shows it was delivered and a signature obtained. She says she told ebay but the request is still open. I have given her instructions on how to close the request which she said she has done but still the request is open and obviously ebay are holding onto my money all this time - what can I do to get this request closed?</P> Thu, 08 Jul 2021 15:58:46 GMT quirky-lady 2021-07-08T15:58:46Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/can-a-seller-close-a-request/qaq-p/7016077 <P>Hi, a buyer opened a request saying they had not received their item but later that very day it was delivered and she left feedback. The tracking shows it was delivered and a signature obtained. She says she told ebay but the request is still open. I have given her instructions on how to close the request which she said she has done but still the request is open and obviously ebay are holding onto my money all this time - what can I do to get this request closed?</P> Thu, 08 Jul 2021 15:58:46 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/can-a-seller-close-a-request/qaq-p/7016077 quirky-lady 2021-07-08T15:58:46Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/can-a-seller-close-a-request/qaa-p/7016104#M1286600 <P>No a seller cannot close a case.</P> <P>Enter the tracking details showing delivery into the case details which should have been done on dispatch as it may be too late now,if so <A href="http://%20https://www.ebay.co.uk/help/contact_us?id=4814&amp;st=10" target="_self">contact</A> eBay and provide them with tracking number</P> Thu, 08 Jul 2021 16:27:50 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/can-a-seller-close-a-request/qaa-p/7016104#M1286600 61stephenuk 2021-07-08T16:27:50Z