Question Global Shipping - non-payer in Member To Member Support DO NOT DELETE

Global Shipping - non-payer

vinylminer — Wed, 07 Jul 2021 06:46:15 GMT

Sold first ever item via GSP. Buyer has not paid. Normally I would click "Send payment details" to serve as a reminder, but you can't do that with GSP.

I can send the buyer a message - is that the only option?

If they still don't pay how do I proceed? The "report buyer" link leads to "cancel order" which does not give "buyer didn't pay" as an option.

It's only been 4 days but keen to understand the procedure.

Thank you

Re: Global Shipping - non-payer

tressygirl — Wed, 07 Jul 2021 07:07:08 GMT

If your buyer has not paid within 4 days, you can now cancel that order stating buyer has not paid, applicable fees will be refunded, the item will be relisted unless you choose it not to relist.

This link will explain the procedure fully.

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=3&pos=1&query=Resolving%20unpaid%20items%20with%20buyers&intent=unpaid&lucenceai=lucenceai&docId=HELP1091

Re: Global Shipping - non-payer

vinylminer — Wed, 07 Jul 2021 07:11:15 GMT

Great thanks, that's the standard procedure then, (it's not quite 4 days ... )

Re: Global Shipping - non-payer

tressygirl — Wed, 07 Jul 2021 08:03:37 GMT

Yep, it's gotta be exactly 4 x 24 hour periods.