Question UPS wont send item to purchaser in Member To Member Support DO NOT DELETE

UPS wont send item to purchaser

john*tacseven — Tue, 29 Jun 2021 19:48:46 GMT

Hi, I sold an item in the UK to a US purchaser. I used UPS (as provided by eBay) and my delivery arrived at UPS in the US but they won't send it to the purchaser without contacting them first (never had this problem before). Needless to say, the eBay purchaser won't give me a contact number to pass on to UPS so I have now had to refund the purchaser, my item is still stuck at UPS, who apparently won't return it, and I am out of pocket for my sold item plus £30 postage. Anyone else had this problem? Tried to contact eBay directly but not found a way as my 'issue' was closed as soon as I refunded. Thanks

Re: UPS wont send item to purchaser

*guinevere* — Tue, 29 Jun 2021 20:27:56 GMT

I can't imagine why your buyer would wish to obstruct delivery unless he is pulling a fast one and getting his refund while later on planning to contact UPS with his contact details.

There is a way to get a buyer's details once you've been in a transaction with them on this link:

eBay search: Advanced search

but it may be too late now you've refunded.

Re: UPS wont send item to purchaser

plpmr — Tue, 29 Jun 2021 22:53:22 GMT

looking at your listings you are in Global and if the item in question was sold/sent via Global - once you prove delivery to the UK Global hub it's their responsibility so you are not responsible for the refund.

Re: UPS wont send item to purchaser

john*tacseven — Wed, 30 Jun 2021 09:06:11 GMT

Thanks for the responses - much appreciated. Unfortunately as the purchaser had been waiting several weeks I gave them a refund - looks like a bad move on my part. I did try eBay support who said once I've refunded they can't help me - so lesson learn't there!