https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaq-p/6990792 <P>Just need to know, what happened buyer received a item and he wants a refund,what I have to do if I want my item back before when I will send them a refund, because that was happen I sent them refund and my item what was sent not come back to me,??thanks</P> Tue, 15 Jun 2021 07:34:57 GMT grunfel_0 2021-06-15T07:34:57Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaq-p/6990792 <P>Just need to know, what happened buyer received a item and he wants a refund,what I have to do if I want my item back before when I will send them a refund, because that was happen I sent them refund and my item what was sent not come back to me,??thanks</P> Tue, 15 Jun 2021 07:34:57 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaq-p/6990792 grunfel_0 2021-06-15T07:34:57Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaa-p/6990803#M1273733 <P>That is correct,&nbsp; when the buyer opens a case,&nbsp; you do not refund until you have received the item back,&nbsp; or eBay have informed you that the item has been posted.</P> <P>&nbsp;</P> <P>If this is a case for item not as described,&nbsp; the case will enforce you to pay for a fully tracked return postage label.&nbsp; Once that is scanned at the Post Office,&nbsp; you are informed the item is on its way and you need to refund your buyer.</P> Tue, 15 Jun 2021 07:40:40 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Refund/qaa-p/6990803#M1273733 tressygirl 2021-06-15T07:40:40Z