https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-not-returned-an-item/qaq-p/6990760 <P>Hi, my buyer claimed the item was damaged when it arrived. I offered a full refund and asked them to send it back. They have refused to and opened a case with ebay. I sent a returns label 25th May but item still not received/posted and my payment still on hold. Any advice?</P> Tue, 15 Jun 2021 06:46:35 GMT rubypaul 2021-06-15T06:46:35Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-not-returned-an-item/qaq-p/6990760 <P>Hi, my buyer claimed the item was damaged when it arrived. I offered a full refund and asked them to send it back. They have refused to and opened a case with ebay. I sent a returns label 25th May but item still not received/posted and my payment still on hold. Any advice?</P> Tue, 15 Jun 2021 06:46:35 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-not-returned-an-item/qaq-p/6990760 rubypaul 2021-06-15T06:46:35Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-not-returned-an-item/qaa-p/6990807#M1273735 <P>My advice, do nothing.</P> <P>If the buyer doesn't return the item you wont be charged for the label and the case will time out and close and the hold on your payment removed.</P> Tue, 15 Jun 2021 07:42:38 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-not-returned-an-item/qaa-p/6990807#M1273735 61stephenuk 2021-06-15T07:42:38Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-not-returned-an-item/qaa-p/6990854#M1273770 Thanks for the reply <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span> Tue, 15 Jun 2021 08:31:42 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-not-returned-an-item/qaa-p/6990854#M1273770 rubypaul 2021-06-15T08:31:42Z