Question False negative feedback-ebay wont remove in Member To Member Support DO NOT DELETE

False negative feedback-ebay wont remove

h2fconnectors2016 — Sat, 05 Jun 2021 06:28:42 GMT

A customer purchased a brand new OEM part for a car and left negative feedback claiming the item was not a genuine oem part. Even though it is clearly stamped with manufacturer name and part number. I have sold over 500 of these in 2 years with 0 negative feedback. I obviously offered a free return which was declined and eBay refuse to remove feedback as this is the true opinion of the buyer. Surely this can't be right.

Re: False negative feedback-ebay wont remove

tressygirl — Sat, 05 Jun 2021 06:37:18 GMT

Unfortunately it is too late to have those negatives removed , over 6 months old, only one actually eBay might have removed.

Re: False negative feedback-ebay wont remove

h2fconnectors2016 — Sat, 05 Jun 2021 07:49:24 GMT

I disputed this at the time and spoke to ebay, they said they couldnt, as
this was a fair opinion of the buyer.

Re: False negative feedback-ebay wont remove

tressygirl — Sat, 05 Jun 2021 07:54:31 GMT

It didn't actually break any eBay rules to be fair. The only way you could have had this changed was to somehow appease the buyer, and then to have sent them a feedback revision to complete. Not easy, and can be received with a negative response, as before too late for this course of action, too.

Re: False negative feedback-ebay wont remove

h2fconnectors2016 — Sat, 05 Jun 2021 08:05:24 GMT

I continually messaged the buyer and received zero response. Hence nothing
I can do, other than rely on EBay to help. Its frustrating that You work so
hard at keeping 100% positive feedback to have it drop through something
like this. The impact that 1 comment could have on future sales of not just
this 1 product, but all my inventory is unmeasurable.

Re: False negative feedback-ebay wont remove

tressygirl — Sat, 05 Jun 2021 08:09:58 GMT

I agree with everything you have said, it's disheartening for any conscientious seller on receiving a neg, and they try to amend the issue with a buyer to no avail. It happens, a polite follow up is all you can do.

eBay will only remove feedback if it breaks feedback rules, that is , there is a mention of a refund, a case , or buyer asking for something that was not specified in the listing. Bad language and calling an item a fake is not allowed either