Question Notification of payment in Member To Member Support DO NOT DELETE

Notification of payment

david_toft — Sun, 30 May 2021 11:21:30 GMT

I have just accepted offers of £5 each on 2 different items from the same buyer.

I sent an invoice for both combining the postage at £3.70 making a total of £13.70

I have now had 2 emails from eBay, one for each item, and they both say "Your buyer has confirmed the payment of £10.00 + £2.85 postage."

Can someone explain these figures please?

Re: Notification of payment

john1297576 — Sun, 30 May 2021 20:33:26 GMT

What has the buyer actually paid? Did you amend the invoice correctly as you are no longer able to edit the postage but have to insert using DISCOUNT. I always check that the total being requested is correct, as I suspect that you have got your calculation wrong.

Having looked at what I assume are the two items, and total postage would have been £5.70 and to get to the £3.70 you quote you would have had to discount by £2.

What appears to have happened is you have discounted by £2.85 exactly half of the combined postage. This is not something that can happen by accident, you must have put in the wrong figures.

Re: Notification of payment

david_toft — Thu, 03 Jun 2021 18:16:26 GMT

I definitely put a discount of £2 on the combined invoice to give a total of £13.70 and this is what the buyer must have seen as that is what he paid. There must be a glitch in eBay's system for them to send me 2 emails from eBay, one for each item, and they both say "Your buyer has confirmed the payment of £10.00 + £2.85 postage."