Question Refunding in Member To Member Support DO NOT DELETE

Refunding

crochetandtv — Sat, 29 May 2021 17:20:03 GMT

Hi all. How do you deal with a buyer that is saying they have not received their email chart when I've sent it 3 times

Re: Refunding

john1297576 — Sat, 29 May 2021 17:44:36 GMT

What is an Email Chart? How have you sent it 3 times, after the first why did you not use tracking?

Re: Refunding

1956glyn — Sat, 29 May 2021 18:37:36 GMT

A crochet pattern or the like that is sent by email only.

Re: Refunding

pixiesen2012 — Sat, 29 May 2021 18:40:07 GMT

they are expecting to receive a chart through the post as email delivery is against ebays rules,

if you don't post the item they can open a not received case and get their money back

Re: Refunding

fargvs — Sat, 29 May 2021 19:25:04 GMT

For information ... Digital delivery of Games membership, Codes, Trades, Exchanges, Pdf email downloads etc. is not allowed on eBay UK ... Physical (hard copy) delivery of items using tracked delivery is needed to defend Chargebacks and refund claims for'Not as described'/'Not received' cases >

https://www.ebay.co.uk/help/policies/prohibited-restricted-items/digitally-delivered-goods-policy?id...