Question sellers Item damaged in transit in Member To Member Support DO NOT DELETE

sellers Item damaged in transit

parkde_3 — Wed, 12 May 2021 09:05:02 GMT

I sent an item and it arrived damaged, who is liable? Ebay or the courier and how do I get redress?

Re: sellers Item damaged in transit

red_magpie — Wed, 12 May 2021 09:11:48 GMT

Guess who hasn't read eBay's money back guarantee to buyers?

If you had, you wouldn't need to ask. The seller is responsible for refunding the buyer. Don't attempt to refund them direct - you wouldn't receive any return of fees, and eBay may penalise you with an account defect for making a seller-initiated cancellation.

You need to ask the buyer to open a case under eBay's money back guarantee, through the resolution centre. You need to respond within three working days and send the buyer a prepaid return label if you want the damaged item back. EBay will then process the refund and the return of your final value fee.

It's up to you to claim whatever compensation is available fro Royal Mail or the courier.

Re: sellers Item damaged in transit

tressygirl — Wed, 12 May 2021 09:13:55 GMT

eBay did not pack or send the item they are just a selling platform.

A seller is fully responsible fort packing an item securely that it reaches a buyer in good order.

If you have ever seen any programmes on tv, how some couriers treat parcels, you realise that parcels have to be packed and protected enough for a full round in Wembley.

Ask your buyer to open a case for item not as described, accept the case and refund fully within 3 days, that way your seller fee is fee is refunded, and your seller performance is not affected.

Then fight your corner with your courier for compensation for yourself. Buyer gets refunded first.