https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Chasing-Payment-after-eBay-refund/qaq-p/6940899 <P>I am an quite new international seller on eBay and because of covid delays, the biggest being the cancellation of Air Mail causing goods to go Surface Mail.&nbsp; Some buyers raised cases on non delivery, ebay was very quick on refunding these cases.&nbsp; Now goods are delivered,&nbsp; I am looking for payment.&nbsp; Is there a proceedure somewhere in in the many eBay agreements, or is it up to me to negotiate with the buyers.</P> Wed, 28 Apr 2021 19:22:15 GMT frompitcairn 2021-04-28T19:22:15Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Chasing-Payment-after-eBay-refund/qaq-p/6940899 <P>I am an quite new international seller on eBay and because of covid delays, the biggest being the cancellation of Air Mail causing goods to go Surface Mail.&nbsp; Some buyers raised cases on non delivery, ebay was very quick on refunding these cases.&nbsp; Now goods are delivered,&nbsp; I am looking for payment.&nbsp; Is there a proceedure somewhere in in the many eBay agreements, or is it up to me to negotiate with the buyers.</P> Wed, 28 Apr 2021 19:22:15 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Chasing-Payment-after-eBay-refund/qaq-p/6940899 frompitcairn 2021-04-28T19:22:15Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Chasing-Payment-after-eBay-refund/qaa-p/6940928#M1251370 <P>It's common for an item to be delivered after a refund for non-delivery has been enforced.</P> <P>&nbsp;</P> <P>Unfortunately, it's also common for the buyer to keep both! EBay does nothing to require them to return either the item or the refund.</P> <P>&nbsp;</P> <P>I'm afraid you will just have to hope that your buyers are honest.</P> Wed, 28 Apr 2021 19:42:59 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Chasing-Payment-after-eBay-refund/qaa-p/6940928#M1251370 red_magpie 2021-04-28T19:42:59Z