Return

brushiebrush — Tue, 27 Apr 2021 18:21:21 GMT

Re: Ebay return

redwick1 — Tue, 27 Apr 2021 16:08:53 GMT

I dont even understand why you ever spoke to ebay CS

you just open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

You are also covered by the paypal money back guarantee if you paid that way.

If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day

Re: Ebay return

brushiebrush — Tue, 27 Apr 2021 18:22:45 GMT

Thank you for your response.

Re: Ebay return

redwick1 — Tue, 27 Apr 2021 16:46:28 GMT

If you opened the dispute for not as described then you just carry it through and take no notice of the seller. When you have your refund you have feedback to leave.

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Re: Ebay return

Re: Ebay return

Re: Ebay return