Question return an item in Member To Member Support DO NOT DELETE

return an item

susyq2001uk2001 — Wed, 21 Apr 2021 20:08:03 GMT

i used a different e mail address to access my e bay account i now want to return the item i have the confirmation e mai but when i click on veiw order i get a banner saying i must be loogen onto the correct account or as a guest to start the process tried as a guest put in the e mail nothing help

Re: return an item

john1297576 — Wed, 21 Apr 2021 20:20:01 GMT

I have no idea why asimple process is making itself so complicated. The means of logging in to ebay should make no difference, and I don't see how an email addess comes into it.

You go to your Purchases page and use MORE ACTIONS > Return. You don't say the reason but seller must accept Change of Mind Returns or if because of "Not asdescribed" you musr select te correct reason.

If return is not available then you will have to use the seller hub, I suggest you read the recent announcement about phasing out the Classic Site.

In seller hub find the item in purchases and on the right side of page "Return this item".

Re: return an item

susyq2001uk2001 — Wed, 21 Apr 2021 20:29:15 GMT

thanks but the item is not on my list and i do not get a more actions option

Re: return an item

papso22 — Wed, 21 Apr 2021 20:40:01 GMT

You seem to have bought as a guest. Look up how the money back guarantee works when you do that.

Re: return an item

susyq2001uk2001 — Wed, 21 Apr 2021 20:55:35 GMT

i am on the e bay chat line it appears i have 2 accounts which is rare luckily it was only £2 so i might just have to lose it . see what happens

Re: return an item

fargvs — Wed, 21 Apr 2021 21:05:07 GMT

Items purchased as a Guest will not show in your eBay account ... any Returns or later problems are processed through PayPal Resolution Centre (not eBay) using a PC/Laptop, not a basic App/Mobile device.>

https://www.paypal.com/uk/webapps/mpp/refunded-returns

https://www.paypal.com/uk/smarthelp/home

https://www.ebay.co.uk/help/buying/paying-items/buying-guest?id=4035&st=2&pos=1&query=Buying%20as%20...