https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hi-all-is-anyone-else-in-the-UK-having-problems-with-sending/qaq-p/6928219 <P>The issue is that on a few parcels is that the tracking shows that the post office has your item, I know some have been delivered as positive feedback has been given by the buyer, but the tracking has never been updated by the Post Office? I have a request at the moment for an outstanding item, how do I know that the buyer is telling the truth?</P> Wed, 14 Apr 2021 10:36:06 GMT forumfrenzy 2021-04-14T10:36:06Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hi-all-is-anyone-else-in-the-UK-having-problems-with-sending/qaq-p/6928219 <P>The issue is that on a few parcels is that the tracking shows that the post office has your item, I know some have been delivered as positive feedback has been given by the buyer, but the tracking has never been updated by the Post Office? I have a request at the moment for an outstanding item, how do I know that the buyer is telling the truth?</P> Wed, 14 Apr 2021 10:36:06 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hi-all-is-anyone-else-in-the-UK-having-problems-with-sending/qaq-p/6928219 forumfrenzy 2021-04-14T10:36:06Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hi-all-is-anyone-else-in-the-UK-having-problems-with-sending/qaa-p/6928512#M1245024 <P>Don't rely on tracking on ebay,</P> <P>log in to <A href="http://www.royalmail.com" target="_blank">www.royalmail.com</A>&nbsp;to check.</P> <P>If you can't prove delivery, refund buyer through case &amp; claim from RM.</P> <P>Problem is ebay allow buyer to open case 1 day after estimated delivery date &amp; you have 3 days to refund if not delivered, but you have to wait 10 working days to claim from RM</P> Wed, 14 Apr 2021 15:11:19 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hi-all-is-anyone-else-in-the-UK-having-problems-with-sending/qaa-p/6928512#M1245024 tobiasd4 2021-04-14T15:11:19Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hi-all-is-anyone-else-in-the-UK-having-problems-with-sending/qaa-p/6928730#M1245131 Thanks for your answer, but it isn't really what I asked..... Wed, 14 Apr 2021 20:10:34 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hi-all-is-anyone-else-in-the-UK-having-problems-with-sending/qaa-p/6928730#M1245131 forumfrenzy 2021-04-14T20:10:34Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hi-all-is-anyone-else-in-the-UK-having-problems-with-sending/qaa-p/6928733#M1245133 You asked "how do I know that the buyer is telling the truth?" As I said, unless you can prove delivery by tracking, you have to refund buyer if they open case. Wed, 14 Apr 2021 20:16:26 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Hi-all-is-anyone-else-in-the-UK-having-problems-with-sending/qaa-p/6928733#M1245133 tobiasd4 2021-04-14T20:16:26Z