https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/BUYER-COMPLAINTS/qaq-p/6911193 <P>I have one buyer complaining his purchase arrived "crushed to oblivion" and a second buyer claiming he only received half his order. Without going into detail I feel these are cheating. Is it best to take a hit and refund them, it's not a great amount, or risk negative feedback?</P><P>Has anybody had problems getting compensation from Royal Mail? I went on their compensation site and got informed that without a Certificate of Posting for Online Postage I may only be compensated for the postage costs? If this is the case what's the point of buying postage online and then having to cart your package to a post office and waste time queing to get an official stamp when there is a full record on ebay or their own web site. Anybody had this expereince ?</P> Thu, 25 Mar 2021 11:05:57 GMT watradagoo 2021-03-25T11:05:57Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/BUYER-COMPLAINTS/qaq-p/6911193 <P>I have one buyer complaining his purchase arrived "crushed to oblivion" and a second buyer claiming he only received half his order. Without going into detail I feel these are cheating. Is it best to take a hit and refund them, it's not a great amount, or risk negative feedback?</P><P>Has anybody had problems getting compensation from Royal Mail? I went on their compensation site and got informed that without a Certificate of Posting for Online Postage I may only be compensated for the postage costs? If this is the case what's the point of buying postage online and then having to cart your package to a post office and waste time queing to get an official stamp when there is a full record on ebay or their own web site. Anybody had this expereince ?</P> Thu, 25 Mar 2021 11:05:57 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/BUYER-COMPLAINTS/qaq-p/6911193 watradagoo 2021-03-25T11:05:57Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/BUYER-COMPLAINTS/qaa-p/6911202#M1236556 <P>as you say not of great value -</P> <P>&nbsp;</P> <P>Ask the buyers to open not as described cases and refund through the case to get your eBay fees back - if you want the items back you would need to send prepaid labels.</P> <P>&nbsp;</P> <P>If you don't want them back just say - sorry the item arrived damaged, please&nbsp;open a not as described case and I'll refund you immediately&nbsp;and you can dispose of the item.</P> Thu, 25 Mar 2021 11:15:50 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/BUYER-COMPLAINTS/qaa-p/6911202#M1236556 plpmr 2021-03-25T11:15:50Z