Negative feedback

traceirelan0 — Sun, 14 Mar 2021 16:57:11 GMT

I was contacted by a buyer claiming a in hand warmer was damaged in post, offered refund in return of item regardless of condition, offered to send pre paid lable or refund n receipt of a phot of proof of poatage ... Didn't want to return it ... Now left negative feedback ...

Re: Negative feedback

arkwebus — Sun, 14 Mar 2021 17:05:59 GMT

It's not quite the way to deal with it! You should advise the buyer to open a "not as described case" in the resolution centre [link below] and - as you say - send a label through the case. Then you would refund and get fee credit.

But for £3.95 do you really want the broken bits back? If [and only if] the buyer opens a case there is an option to simply refund without return.

You can still offer the option to open a case for your refund and fee credit. If buyer is then happier you could offfer a "feedback revision" request. I am guessing that buye simply was "disappointed" with the service though so it may not work

@traceirelan0

Question Negative feedback in Member To Member Support DO NOT DELETE

Negative feedback

Re: Negative feedback