https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/ebay-refused-to-remove-my-late-delivery-defect-despite-tracking/qaq-p/6893043 <P>Hi there,&nbsp;<BR /><BR />Ebay's new defect system seems to be a pain to deal with, since ebay switched out to deal with defect digitally through their system, they have never actually removed any defect for us.&nbsp;<BR /><BR />The latest one is causing a lot of&nbsp;frustrations, the buyer left us a feedback and selected that it was delivered late when it wasn't. We uploaded tracking to back this up on the portfolio, received an email from ebay saying the following:<BR /><BR /><SPAN>----</SPAN></P><P><SPAN>We've reviewed your request to remove the late shipment rating related to this transaction.&nbsp;</SPAN><BR /><BR /><SPAN>We cannot remove it in this instance, as it is an indicator of a less than positive buying experience. We understand you may feel that you did everything to take care of your buyer.</SPAN><BR /><BR /><SPAN>Please note that this decision is final and cannot be changed or escalated.</SPAN></P><P><SPAN>----<BR /><BR />Spoke with an operator Sandeep on live chat who just repeated and repeated saying nothing he can do then disconnected me on live chat.&nbsp;<BR /><BR />Could anyone suggest why ebay would not remove the late delivery defect despite the tracking shows delivered on time?<BR /><BR /></SPAN></P> Tue, 02 Mar 2021 12:13:53 GMT gx_autosport 2021-03-02T12:13:53Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/ebay-refused-to-remove-my-late-delivery-defect-despite-tracking/qaq-p/6893043 <P>Hi there,&nbsp;<BR /><BR />Ebay's new defect system seems to be a pain to deal with, since ebay switched out to deal with defect digitally through their system, they have never actually removed any defect for us.&nbsp;<BR /><BR />The latest one is causing a lot of&nbsp;frustrations, the buyer left us a feedback and selected that it was delivered late when it wasn't. We uploaded tracking to back this up on the portfolio, received an email from ebay saying the following:<BR /><BR /><SPAN>----</SPAN></P><P><SPAN>We've reviewed your request to remove the late shipment rating related to this transaction.&nbsp;</SPAN><BR /><BR /><SPAN>We cannot remove it in this instance, as it is an indicator of a less than positive buying experience. We understand you may feel that you did everything to take care of your buyer.</SPAN><BR /><BR /><SPAN>Please note that this decision is final and cannot be changed or escalated.</SPAN></P><P><SPAN>----<BR /><BR />Spoke with an operator Sandeep on live chat who just repeated and repeated saying nothing he can do then disconnected me on live chat.&nbsp;<BR /><BR />Could anyone suggest why ebay would not remove the late delivery defect despite the tracking shows delivered on time?<BR /><BR /></SPAN></P> Tue, 02 Mar 2021 12:13:53 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/ebay-refused-to-remove-my-late-delivery-defect-despite-tracking/qaq-p/6893043 gx_autosport 2021-03-02T12:13:53Z