Question Misguided in Member To Member Support DO NOT DELETE

Misguided

tyre.che — Sat, 27 Feb 2021 07:08:25 GMT

I have been misguided by eBay and have the call that clearly shows eBay incompetence. There advice has cost me £4250 but moreover distress beyond belief. Yet eBay have agreed YES I was given bad advice and feel that extra training for will suffice my complaint, Logan Hargreaves from the presidents team, agreed that they have acted incorrectly but eBay are not prepared to put the wrongs right. I am going to look at a now win no fee solicitor or small claims court. I was also advised by another agent who listened to the call that in all of their working years at eBay this was the worst case she had come across and cannot believe the advice I was given.

Re: Misguided

papso22 — Sat, 27 Feb 2021 07:14:08 GMT

We often hear that eBay CS have given the wrong advice, but not often for that amount. If you want us to give you any advice, you are going to have to tell us what actually happened.

Re: Misguided

tyre.che — Sat, 27 Feb 2021 07:35:10 GMT

I purchased a vehicle from EBay motors. I couldn’t find anywhere to make payment. The motor dealer advised bank transfer. I wanted confirmation from eBay that this was ok to complete and what my protection was, I was told by the advisor the motor company was reputable had excellent feedback and said that I would be 100% protected by eBay my money was safe?? I asked quite a few times during my call and they even went away to ask their supervisor. They came back and said I was 100% covered and to go ahead with the transfer I was 100% protected by eBay. We went through every detail regarding my purchase which I have the recording of the call through a SAR the vehicle arrived and let’s just say, it shouldn’t be on the road. Due to the pandemic I couldn’t view it but was offered. 7 day money back guarantee. The motor dealer is actually a scammer, I have contacted trading standards, action fraud, bank they say if misguided EBay should be doing something about it. They removed the motor dealer James Harrison Cars1 but he popped up a week later on eBay with a different name but all the same credentials and still ripping people off. I haven’t purchased anything for this value so needed eBAy advice. Everything was confirmed and that I was safe and 100% protected eBay have agreed I have been misguided and that they’re staff needed retraining but refuse to do anything about my loss, not even support in getting this vehicle put right.

Re: Misguided

plpmr — Sat, 27 Feb 2021 08:20:02 GMT

one of the same?

https://community.ebay.co.uk/t5/Member-To-Member-Support/Inappropriately-misadvised-by-agent/qaq-p/6889758

As said no protection for vehicles.