Question Resolution Centre in Member To Member Support DO NOT DELETE

Resolution Centre

mizza808 — Thu, 25 Feb 2021 13:53:51 GMT

Hi, I've been trying over the last couple of days to open a case using the resolution centre but am getting error messages every time I click on one of the options, as if the page no longer exists. Is there any other ways to contact ebay to raise a complaint? It's in relation to something I bought 6months ago that turns out to be of unacceptable quality so am after a partial refund at least. Seller is not co-operating. Thanks

Re: Resolution Centre

fargvs — Thu, 25 Feb 2021 14:07:10 GMT

There are reports that the UK Resolution Centre case options check links have stopped working since Tuesday ... try > https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

Re: Resolution Centre

**peaseblossom** — Thu, 25 Feb 2021 14:08:34 GMT

eBay's deadline is only 30 days from date of delivery so nothing you can do there. Paypal's deadline is 180 days from date of payment and it sounds like you're too late for that too. Neither get involved with warranties. Sorry. 😞

Re: Resolution Centre

mizza808 — Thu, 25 Feb 2021 14:13:08 GMT

oh - so how about consumer rights. If something is not fit for purpose and only lasts for 6months, then I should be able to complain like I would to any normal seller - why is ebay different?

Re: Resolution Centre

fargvs — Thu, 25 Feb 2021 14:18:02 GMT

''... bought 6months ago ...'' - I missed that as currently the Resolution Centre is having case reporting problems !.

Re: Resolution Centre

fargvs — Mon, 15 Mar 2021 20:51:22 GMT

Note that your post now states that item was bought 6 months ago ... if so, there is no case that will be accepted by either eBay or PayPal.