Question Return problem - seller doesn't answer message in Member To Member Support DO NOT DELETE

Return problem - seller doesn't answer message

orange3638 — Wed, 17 Feb 2021 15:48:18 GMT

Hi. I searched for an item specified by size 400ml. Among the many listings, most of which confirmed 400ml in the header title, I found one that was about the price I'd paid before. I didn't spot the small print in the listing that said it was actually 200ml. I went to return the item, but realised that 'Item didn't fit the description' wasn't exactly correct. So, I cancelled that item return, and planned to re-submit it under 'Other'. I didn't know that doing that would mean I couldn't submit a new return request.

So I emailed the seller asking if I could return it on 10 and again on 12 Feb - and have heard nothing back. How do I now return it, or get the seller to respond to me, and accept the return? I don't want to pay almost double the cost I need to have paid, because of the size discrepancy and the lack of upfront disclosure. I know the error was technically mine, but I did feel it was somewhat disingenuous not to reveal until the small print that unlike the other offerings for 400ml, this was actually 200ml. I expect to pay postage - I just want to return it for a refund.

Thanks for your help, if you can!

Re: Return problem - seller doesn't answer message

**peaseblossom** — Wed, 17 Feb 2021 15:53:35 GMT

You cannot open a second case with ebay but you can try one with Paypal. If you believe it was not described correctly first sign up to get the return postage paid:

https://www.paypal.com/gb/webapps/mpp/refunded-returns

Then open a "not as described" case here:

https://www.paypal.com/uk/disputes/

And escalate it after 2 days and before 20 days.

Re: Return problem - seller doesn't answer message

95ardenfield — Wed, 17 Feb 2021 15:54:37 GMT

You should have chosen not as described to return and the seller pays for the return label..not a lot you can do now if the seller is not responding to your request

Re: Return problem - seller doesn't answer message

orange3638 — Wed, 17 Feb 2021 16:23:27 GMT

Thank you for response. You're right about not choosing 'Item not as described' - but having never returned anything before, not seeing any warning that said 'choose once only' or similar, and seeing that there was a box provided in which to further clarify the issue, I thought that it would be assessed on its merit. I couldn't know it would automatically cancel any ability to submit a return under another reason. I do now, though.

Re: Return problem - seller doesn't answer message

orange3638 — Wed, 17 Feb 2021 16:25:57 GMT

Thank you for the response! In all honesty I don’t think I can claim it wasn’t as described – they did describe it, but just not upfront or somewhere that was obvious. However, the Paypal info is good to know, in case I ever need it.

Re: Return problem - seller doesn't answer message

95ardenfield — Wed, 17 Feb 2021 18:39:32 GMT

You can open a not as described case on paypal as advised though,so all is not lost