https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-closed-return-by-accident/qaq-p/6876213 My buyer closed their return case before they've returned the item. They're new to eBay and did this by acct. I hadn't yet provided a return label Fri, 12 Feb 2021 05:30:36 GMT princessandboogifts 2021-02-12T05:30:36Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-closed-return-by-accident/qaq-p/6876213 My buyer closed their return case before they've returned the item. They're new to eBay and did this by acct. I hadn't yet provided a return label Fri, 12 Feb 2021 05:30:36 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-closed-return-by-accident/qaq-p/6876213 princessandboogifts 2021-02-12T05:30:36Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-closed-return-by-accident/qaa-p/6876215#M1220899 <P>They cannot open another with eBay.</P> <P>&nbsp;</P> <P>Advise them to open one with Paypal,&nbsp; there they have to pay for the return postage,&nbsp; you can send them the money to cover this separately,&nbsp; through a Friends &amp; Family payment in Paypal.</P> Fri, 12 Feb 2021 05:33:08 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-closed-return-by-accident/qaa-p/6876215#M1220899 tressygirl 2021-02-12T05:33:08Z